MSE Audio
Induction Dynamics
Phase Technology
Rockustics
SolidDrive
Soundsphere
SoundTube
Darts
TheaterSound
ATTENTION: Because of a server issue, our phone lines are down, and we are currently unable to process orders placed today (August 12).
We expect this issue to be resolved by noon tomorrow (August 13). We apologize for the inconvenience! Please feel free to contact us via email.
Sales Team
Rick Goricki
Vice President Sales United States - Commercial
Monday - Friday, 8am - 5pm CST
Jeff Brewer
Vice President of Sales -
Residential United States & Canada
Monday - Friday, 8am - 5pm PST
Ken Hecht
Vice President Engineering
International Sales
Monday - Friday, 8am - 5pm EDT
Jim Latimer
Regional Sales Manager
Commercial Eastern United States
Monday - Friday, 8am - 5pm CST
Dudley McLaughlin
Regional Sales Manager
Commercial Western United States
Monday - Friday, 8am - 5pm CST
Headquarters
13720 W 109th St
Lenexa, KS, USA 66215
Business Hours
Monday - Friday
8am - 5pm CST
What is exceptional customer service, and why choose MSE Audio?
What do you think sets us apart from other companies customer service?
We truly care about our customers' experience and have empowered our staff to be able to solve our customers’ problems. It starts the moment someone calls our office; a real live person will answer the phone that actually has the ability to take care of our customers’ needs. There's nothing more annoying than being told by a customer service rep that they aren't the ones that can help you and you end up on hold or getting bounced around or told that any solutions to fixing your issue need management approval. We believe in enabling our staff to makes decisions in real-time to help our customers immediately. We also recognize that each customer has unique needs and we take care to bring a personal touch to each account, if a customer has specific needs we can accommodate them.
What does good customer service mean to you?
It means truly listening to our customers, understanding their needs, and being able to quickly offer solutions. Most people think of customer service only when the customer has already had a problem, but, by listening to our customers and tailoring our service to their specific needs we are able to offer seamless service for each customer. We believe that every interaction with a customer is part of the overall customer service experience, so whether they are dealing with a sales manager or engineer, customer service rep or accountant we strive to make the customers experience as smooth as possible. MSE is also unique in that we promote from within, so nearly every department in the company has people working in it that started out in customer service so they truly understand the value of our customers.
How would you describe MSE Audio?
We are a solutions-based company that specializes in solving problems. Whether you’re an audiophile, an integrator, a large distributor, or a small mom and pop shop we have a solution to fit your audio needs.
Why would someone choose our customer service over others?
We have a proven track record of providing the best, award-winning service for our customers for over 60 years.