Return Policy

Before submitting a return request, please review our MSE Return Policy guidelines. Once the shipment is received by MSE Audio, the items will be inspected and a restock percentage will be determined.

SoundTube Consumer Return Policy:

The customer is responsible for all return shipping charges. Products must be returned in original packaging, in original condition for a full refund. Upon receipt, SoundTube will inspect the product(s). If the product(s) are damaged in any way, the customer will be charged based on the evaluation of damages.

Products are eligible for return within 30 days of the original purchase date without a restocking fee. The customer is responsible for a 15% restocking fee if product is returned between 30-90 days of the original purchase date. No returns will be accepted after 90 days from the original purchase date.

SoundTube Reseller / Representative Return Policy:

The Reseller is responsible for all return shipping charges to SoundTube. Products must be returned in original packaging, in original condition for a full refund. If the product is damaged in any way, the reseller will be charged the full amount to repair or replace the product in addition to the restocking fee outlined below. If the Reseller places an order at the same time as the return for twice the dollar amount (or more), the restocking fee will be waived.

Unopened Box Policy:

• Returns received between 0-90 days = 15% restocking fee
• Returns received between 90-180 days = 25% restocking fee

Opened Box Policy:

• Returns received between 0-90 day = 25% restocking fee
• Returns received between 90-180 days = 50% restocking fee

All accepted returns will be booked as “credit on account.” No cash or check reimbursements are allowed. Advanced Replacements will be sent as a Net 30 order. If the product to be returned has not been received by SoundTube within 30 days, the Reseller will be invoiced for the Advanced Replacement on the 31st day.